Job Description

Banquet Server On Call

Location: Sioux City, IA, US, 51101 Property: Hard Rock Hotel & Casino

Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property's Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the 'Rock' in 'Hard Rock', guests are invited to experience the legends of music by exploring Hard Rock's expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash!

Job Summary

The Banquet Beverage Server is responsible for serving both alcoholic and non-alcoholic beverages in an excellent and timely manner to ensure quality guest service.

Essential Duties And Responsibilities

• Greets guests on arrival and regards on departure in a warm and inviting manner
• Takes orders from guests and delivers and dispenses correct beverages
• Demonstrates salesmanship with complete menu and product knowledge
• Ensures and maintains cleanliness and orderliness of workstation
• Performs responsible alcohol service with regards to guest limitations
• Utilizes all bar equipment and point-of-sale systems
• Communicates to management in a timely fashion any guest compliments or complaints
• Performs general upkeep and cleaning duties, such as mopping floors, wiping countertops, cleaning food prep areas, rolling silverware, etc.
• Performs other related duties as assigned

Required Skills And Abilities

• Excellent verbal and written communication skills
• Excellent customer service and interpersonal skills
• Detail-oriented and thorough with strong organizational and time management skills
• Strong and accurate money handling skills
• Ability to work under stress in a fast-paced environment
• Knowledge and ability to operate point-of-sale systems
• Knowledge of wines, alcohol, and mixed drinks as well as gaming operations etiquette

Education And Experience

High school diploma or equivalent preferred 6 months prior work experience preferred

Physical Requirements & Working Conditions

The employee is required to stand for the duration of the shift. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may be required to lift up to 50 pounds. The employee may be required to work long hours, including nights, weekends, and holidays. The noise level in the work environment is usually moderate to loud. The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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